Getting help & opening a support ticket
Search the Help Center first, then open a support ticket in RelkoAI — choose a category, describe the issue clearly, and track the thread.
Quick answer
Check the Help Center first. If you still need help, open a support ticket from the Support section, choose a category, describe the issue clearly (a screenshot helps), and continue the threaded conversation.
Even with a simple product, questions come up. RelkoAI gives you a direct, official channel to reach the team: support tickets.
Where to look first
A quick check of this Help Center often gives an instant answer — many "how do I…" and "what does this do…" questions are already covered, including common issues (for example, AI error messages explained resolves most AI hiccups). If the answer isn't here, or it's specific to your account, that's what support tickets are for.
Opening a support ticket
Go to the Support section, start a new ticket, choose a category, write your message, and submit. You can attach a screenshot, which often explains a visual issue faster than words. Your ticket becomes a threaded conversation — replies appear right there, and you can respond to continue it, with the full history in one place.
Choosing the right category
Pick the closest fit: Billing & Payment, Technical issue, Account & access, AI features, Feature request / suggestion, or Other. The right category routes your ticket for a faster, more relevant answer.
Writing a ticket that gets a great answer
Be specific about what happened, say what you expected vs what happened, include steps to reproduce for technical issues, attach a screenshot for anything visual, and mention what you've already tried. A well-described ticket often gets resolved in a single reply.
Feature requests are welcome
The people who know best what solo agents need are solo agents. If something would make your day easier, send it in — real agent feedback is one of the most valuable inputs to how RelkoAI grows.
Steps / Key takeaways
- Many questions are answered instantly in the Help Center.
- Open a ticket from Support, choose a category, and attach a screenshot if helpful.
- Feature requests are welcome — real agent feedback shapes the product.
Frequently asked questions
How do I get the fastest answer?
Be specific about what happened vs what you expected, include steps to reproduce for technical issues, and attach a screenshot for anything visual.
Can I suggest a feature?
Yes, and it's welcome. Choose the Feature request / suggestion category — agent feedback is one of the most valuable inputs to how RelkoAI grows.
Need more help?
Sign in to contact support from your RelkoAI member workspace.